Welcome to the YOOSHK FAQ page!

Here, you’ll find answers to the most common questions about our products, ordering process, shipping, returns, and more. We’ve created this page to help you easily find the information you need, whether you’re a first-time shopper or a loyal customer. If you can’t find the answer you’re looking for, feel free to reach out to our customer support team, and we’ll be happy to assist you further.

Contact Us

FAQ question not listed and need more help? Feel free to contact us directly by filling out the contact form here. Please expect a time-frame of 24-48 hours for a response from our team. We appreciate your time and apologize for any inconveniences caused.

 

Frequency Asked Questions

When will I get my order?

Your order will be shipped to the United States and should arrive within 7-9 business days. However, please note that in some circumstances, delays can occur due to factors such as local postal delivery services being affected by bad weather, traffic, or challenges in suburban areas. We appreciate your understanding and patience!

 

Where's my tracking number?

Once you place an order, we will ship it out within 1-2 days. As soon as your order is shipped, we’ll send you the tracking number via email, and you’ll be able to track your order from there. Thank you for your patience!

 

How do I track my order?

You can track your order using the tracking number that we will send to you once your order is shipped. Keep an eye on your email for the tracking details, and you’ll be able to follow your order's progress from there!

 

How to place an order?

To place an order, simply add the products you want to your cart and proceed to checkout. It’s as simple as that! Follow the prompts to complete your order, and you’ll be all set.

 

How long will delivery take?

Delivery to the United States typically takes 7-9 business days. However, in very rare cases, delays can occur due to factors such as bad weather, traffic, or issues with local postal services. We appreciate your understanding and patience!

 

How much does shipping cost?

Shipping is absolutely free on all our products! The price you see is the price you pay —nothing more, nothing less. We hope you enjoy our offer!

 

How can I purchase YOOSHK products?

To purchase YOOSHK products, simply add the items you want to your cart and proceed to checkout. The process is quick and easy! During checkout, you’ll enter your shipping details and payment information. Once your order is confirmed, we’ll process and ship it out to you. And remember, shipping is absolutely free on all our products—the price you see is the price you pay, with no hidden fees. We hope you enjoy your shopping experience with us!

 

What payment methods are accepted?

We accept all major debit and credit card methods, including debit cards used for online purchases. You can securely complete your payment using your preferred card during checkout.

 

Is YOOSHK available internationally?

Currently, YOOSHK only ships to the United States and does not offer international shipping. We apologize for any inconvenience this may cause. At this time, we are focusing on providing the best service within the U.S., but we hope to expand internationally in the future. Thank you for your understanding!

  

Can I modify or cancel my order after it’s been  placed?

If you need to modify or cancel your order after it’s been placed, please email us as soon as possible at support@yooshk.com. While we process orders quickly, we'll do our best to accommodate your request and make any changes for you. Please include your order number in the email for faster assistance. If your order has already been shipped, we may not be able to make changes, but we’ll do our best to help!

 

What is your return and exchange policy?

If for any reason you don’t like our products or are not fully satisfied with your purchase, we’re here to help! Simply email us at support@yooshk.com, and we’ll provide you with a return label. You can use this label to ship the order back to us free of charge. In the meantime, we will dispatch a replacement order for you right away, so you won’t have to wait long to receive your new items. We want to ensure you're happy with your purchase, and we’ll work with you to make it right.

 

How do I contact customer support?

contact customer support, you have two easy options:

1. You can fill out the contact form on our website here, and we’ll get back to you as soon as possible.

2. Alternatively, you can send us an email with your order ID to support@yooshk.com, and we’ll assist you with your inquiry.

We’re here to help, and we’ll make sure to provide the support you need!

  

How can I stay updated on new YOOSHK products and promotions?

To stay updated on new YOOSHK products and promotions, simply subscribe to our email list. By signing up, you'll receive the latest news, exclusive offers, and updates about upcoming products directly in your inbox. We’ll make sure you're the first to know about all our exciting deals and releases!

  

What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, we sincerely apologize for the inconvenience. Please contact us immediately with your order ID at support@yooshk.com, and we’ll send out a replacement right away. In the meantime, we do require that you return the damaged item to us. We’ll provide you with a return label, which you can use to ship the item back to us free of charge. We’re committed to resolving the issue and ensuring you’re fully satisfied with your purchase!

  

Do you have any special discounts or offers?

Yes, we do have special discounts and offers! Once you subscribe to our email list, you’ll be the first to know about exclusive promotions, limited-time deals, and special offers. Additionally, as a new first-time buyer, you'll receive a 20% discount on your first order! Simply sign up for our emails and enjoy these great benefits right away.

 

Can I change my delivery address after placing an order?

If you need to change your delivery address after placing an order, please contact us as soon as possible with your order ID at support@yooshk.com. We’ll do our best to accommodate the change and update your delivery details. Please note that once an order has been shipped, we may not be able to adjust the address, but we’ll work quickly to assist you if the change is requested before shipment. We're here to help!

We hope those answer your questions that you may have had. If you think your issue is not listed, feel free to contact us by filling out the contact form here. 

Thank you for choosing to shop on YOOSHK!