Returns & Exchange Policy
At YOOSHK, we want you to be fully satisfied with your purchase. If for any reason you’re not completely happy with your order, we’re here to help make it right. Our return and exchange policy is designed to provide you with flexibility while ensuring that returns and exchanges are handled smoothly and efficiently.
Return & Exchange Eligibility
We accept returns and exchanges for valid reasons within 10 days of shipment delivery. Please review the conditions below to ensure your item qualifies for a return or exchange:
1. Valid Reasons for Return or Exchange: You must have a valid reason for requesting a return or exchange. This could include reasons such as:
• You received an incorrect item.
• The item does not match the description or your expectations.
• You simply changed your mind (as long as the item is unused and in its original condition).
2. Original Condition & Packaging: The item must be in its original, unused condition with all tags, packaging, and accessories intact. Items that show signs of use or alteration may not be eligible for return or exchange.
3. Exceptions: Some products may not be eligible for return or exchange due to hygiene or safety concerns, such as personal care items, intimate apparel, or perishable goods. Please check the product details for specific return guidelines.
How to Start a Return or Exchange Request
To initiate a return or exchange, please follow these steps:
1. Contact Us: Reach out to our customer service team at [customer support email/phone number] within 10 days of receiving your order. Be sure to include your order number and provide a clear explanation of why you would like to return or exchange the item.
2. Return or Exchange Process: Once we receive your request, our team will guide you through a step-by-step process to complete your return or exchange. This may include instructions on how to send back the item and any additional details you’ll need to follow.
3. Shipping the Item: You’ll be responsible for covering the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., we sent the wrong item). We recommend using a tracked shipping service to ensure that the item is safely returned.
4. Exchange or Refund: After we receive and inspect the returned item, we will process the exchange or issue a refund to your original payment method (depending on your preference and availability of the requested exchange item). Refunds may take up to 7-10 business days to reflect in your account.
Return & Exchange Timeline
• Return or Exchange Requests: Must be made within 10 days of the delivery date.
• Refund Process: Once the returned item is received and inspected, refunds will be issued within 7-10 business days.
• Exchanges: If you are requesting an exchange, we will notify you when the replacement item is ready to ship.
Important Notes
• All returns and exchanges must be requested within 10 days of delivery.
• Items must be returned in their original, unused condition and packaging, with all tags and accessories intact.
• We reserve the right to deny returns or exchanges for items that do not meet the above criteria.
• Items returned due to “change of mind” are eligible for store credit or exchange only, depending on the circumstances.
• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake made on our part (e.g., incorrect or damaged item).
Contact Us for Assistance
Our customer support team is here to assist you through the return and exchange process. If you have any questions or need help initiating a return or exchange, please don’t hesitate to reach out. We are committed to making your shopping experience as easy and hassle-free as possible.
Thank you for shopping with YOOSHK!