Refund Policy

At YOOSHK, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. If you receive a faulty product or if there are issues with your order, we are here to help make it right.

 

Refund Eligibility

We offer a full refund on any faulty product returned within 15 days of receiving your order. To be eligible for a refund, the product must meet the following conditions:

1. Faulty or Damaged Items: If your item arrives damaged or defective, we will gladly issue a full refund.

2. Original Condition & Packaging: Items being returned must be in their original condition and packaging, unless otherwise instructed. This means that the product should not have been used or altered in any way.

3. Exclusions: Certain items, such as personal care products or perishable goods, may not be eligible for a refund due to hygiene or safety concerns. Please check the product details for specific return guidelines.

 

How to Start the Refund Process

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [customer support email/phone number] with your order number and a description of the issue with your product. If the item is faulty, please include photos of the damage or defect, if possible.

2. Refund Investigation: Once we receive your request, we will begin an investigation to assess the issue. This may take a few business days. We will notify you once we’ve reviewed the case and will confirm the refund process.

3. Return Instructions: If necessary, we will provide instructions on how to return the faulty item. Please ensure the product is in its original condition and packaging when returned.

4. Refund Issuance: Upon approval of your refund request, we will issue a full refund to the original payment method used for the purchase.

 

Refund Timeline

Once your refund request has been approved and the item has been returned (if required), please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

 

Important Notes

• Refunds are only available for items that meet the criteria outlined above (faulty or damaged items returned within 15 days in their original condition).

• Items that do not meet the return conditions (e.g., used, altered, or opened items not in their original packaging) may not be eligible for a refund.

• Please note that shipping charges for returns are non-refundable unless the product is faulty or damaged upon arrival.

 

If you have any questions or need further assistance, our customer service team is ready to help. We’re committed to making your shopping experience as smooth as possible and ensuring your satisfaction with every order.

 

Thank you for shopping with YOOSHK!